Refund policy
At Scarfelle™, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we are here to help.
30-Day Return Policy
We offer a 30-day return policy from the date your order is delivered. Customers may request a return or refund within 30 days after receiving their order.
Free Returns Worldwide
We proudly provide free returns worldwide with no restocking fees.
Eligibility for Returns
To qualify for a return:
- The item must be unused and in its original condition
- The item must include original packaging
- Proof of purchase or order confirmation is required
We reserve the right to reject returns that do not meet these conditions.
Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Personalized or customized products
- Final sale items
- Products damaged due to misuse or improper handling
Refund Process
After receiving and inspecting your return, we will notify you regarding the approval of your refund.
If approved:
- Refunds will be issued to the original payment method
- Refund processing may take 5–10 business days depending on your financial institution
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us immediately with clear photos of the issue so we can resolve it promptly.
Contact Information
For return or refund inquiries:
Email: ookfjpu682@hotmail.com